Online Security

Internet Banking Security

We want to do everything we can to keep your information safe when you are banking online. That’s why we have implemented a new security feature within our Internet Banking system.

Here’s how it works…

When you first sign on to Internet Banking, you will be sent a one-time security code. The code can be sent to you via phone call or text.
Once you have entered the security code provided to you, the system will issue you a secure cookie that will be stored on your computer’s hard drive.

What happens the next time I sign in to Internet Banking?

For subsequent sign ons you will enter your user ID first and be directed to a page where you will enter your password.

If the secure cookie is not detected, for example if you are logging in from a different computer or device, you will be prompted to have the one-time security code sent to you.

We know that you will appreciate these extra steps that we are taking to ensure a more secure Internet Banking experience. If you have any questions regarding this, please contact us at 283-6685 for more details.

Online Fraud

What is e-mail and Internet-related fraud?

Criminals send phony e-mail messages to customers for the purpose of stealing personal and financial information. This is known as “phishing”.

The e-mail appears to be from a legitimate source and asks the customer to provide information such as bank account information, Social Security numbers, credit card numbers, passwords or personal identification numbers (PINs). Criminals attempt to gain access to existing accounts or create new accounts using this information.

How do you recognize e-mail fraud?

Phony e-mail messages ask you to reply to them directly or click on a link located in the message. These links take you to a fraudulent website that looks similar to the website of the legitimate business. Many times these e-mails are urgent in nature, stating that your account will be closed if you do not confirm your information. They also contain a general greeting and do not identify the customer by name and may contain typographical errors.

How to protect yourself?

Do not click on links in an e-mail requesting personal or account information.

Access the company’s website directly by typing the company Web site address into the browser window to see if you can perform the activity the e-mail is asking you to do.

Contact the company directly to confirm a request to update personal or account information.

Never provide anyone with your ID or passcodes.

Report suspicious e-mail messages to the company immediately.

Phishing

We will never contact you through email asking for personal information. This is a common tactic known as Phishing that Identity thieves use to collect your personal information. If you have received such an email please contact us immediately.

Scams

Click Here to educate yourself on recent scams and to learn additonal ways to safeguard your account(s).

Consumer Protection Guide for Older Adults

Click Here to view.

Additional Resources

To learn more about various security topics and how to protect yourself, please visit https://www.banksneveraskthat.com/

Mission:

Make a positive impact on the communities we serve through offering creative solutions.

Vision:

To be a dynamic organization passionately committed to making tomorrow better than today for our employees, customers, and communities we serve.

Core Values:

SERVICE — We honor and give back to our communities and believe it is important for us to be philanthropic, giving of our time, resources and expertise where it is most needed.
FLEXIBILITY — We offer dynamic financial products to meet our customers' unique needs.
RESPONSIVENESS — We are committed to a timely personal response to our customers.
COMMITMENT — Our employees, our customers and our communities are our priority.
COMPASSION — We are always there to help our customers and colleagues as they face the inevitable challenges in their lives.